Sunday, May 06, 2007

Customer disservice

Yesterday, a couple came into the store wearing really muddy hiking boots. I didn't notice at first, but when I went to straighten the children's section, I found a big brown muddy mess all the way through the section. Chunks of dirt, ground in dirt, footprints etc..

I followed the trail back through the store and saw that the entrance area was also tracked up with mud.
Then I made the mistake? of telling my boss, who promptly approached the couple and started a huge fight. Needless to say they won't be coming back.

I wonder at the couple's lack of respect or consideration. They had to have known they were making a huge mess. I spent the next hour on my hands and knees scrubbing mud out of the carpet all over the store.

I tried to think of how I would've handled it, if I were tasked with saying something to them. I guess the best thing would've been to politely ask them to remove their shoes as soon as they came in, but as it was, we caught the problem too late.
Obviously, my boss could've been more tactful, but really, what do you say?

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